FAQ

Where do I sign into my account?

You can sign in by clicking the following link: https://dustinkaufmanmusic.opus1.io/login

How are payments made?

Payments are made through our online portal (Opus 1). When you sign in you will be able to enter your credit card info. We will bill you on the 1st of every month for a full month of lessons.

What happens if the meeting link is not functioning properly?

If you have any trouble joining the meeting, or if the link is not working, please email your instructor right away and they will send you a new link. The instructor will leave the meeting if you have not joined/sent an email within the first 15 minutes.

What is your cancellation policy?

All cancelations must be made at least 24 hours in advance. All valid cancelations will receive a credit that you can use toward future DKM lessons.

How do I cancel a lesson?

You can cancel your lesson by signing into Opus 1, selecting the date you would like to cancel and hitting the cancel button. Please do not try to cancel with any member of our team.

How many lessons can I cancel a year?

We have given a maximum of 6 cancelled lessons a calendar cycle to each student.

Can I reschedule a lesson?

We do not offer reschedules, but if the lesson was paid for you will receive a credit to redeem in the following month.

How are online music lessons conducted?

Via Zoom or Google Meets

How can I review what I've worked on in previous lessons?

Every student will receive a personalized Google doc with notes from your instructor

How long are the lessons?

We have 3 options, 30 min, 45 min, and 1 Hour lessons

What is your holiday schedule?

Memorial Day-May 27-Closed

July 4th-Closed

Labor Day-Sep 2-Closed

Thanksgiving-Nov 28-Closed

Christmas Eve & Day-Dec 24/25-Closed

New Years Eve & Day-Dec 31 & Jan 1st-Closed

What happens if my instructor can't make a lesson?

If one of our instructors isn't able to attend your lesson, we will have another DKM instructor fill in at your normal day/time. They will be prepped on everything you've been working on with your regular instructor.

How much notice should I give if I would like to cancel lessons all together?

We ask that all students give us at least 1 months notice in order for us to fill that slot for the instructor. This month will be fully paid and we will stop payments the following month.

Is it possible to pause lessons and come back at a later date?

In order for us to hold your slot at the same day and time, we require at least 1 months deposit, that will then be used when you decided to comeback